FAQs

DO THE SHIRTS SHRINK? 

Depending on how the shirts are washed and dried, there should be only minimal shrinkage. During the batik process, the fabric is placed in very hot water to remove any wax, which shrinks the fabric prior to cutting and sewing of the garment.

 

DO THE SHIRTS HAVE A POCKET? 

Yes, each shirt has a left breast pocket. 

 

DOES THE POCKET BLEND WITH THE SHIRT PATTERN? 

The pattern on the pocket does blend with the shirt as much as possible. Each shirt is printed and made by hand, so there may be some variances.

 

HOW MUCH LONGER ARE THE TALL SIZES? 

The tall sizes add between 1.5 and 2 inches to the length of each shirt. 

 

WHERE ARE THE SHIRTS MADE? 

Indonesia. 

 

DO THE SHIRTS HAVE A TOP BUTTON? 

Yes. 

 

WHAT ARE THE WASHING INSTRUCTIONS? 

Machine wash cold on gentle cycle, no bleach, Tumble dry on low. 

 

WHERE ARE THEY SHIPPED FROM? 

The shirts are shipped from Tampa, Florida. Normally, within 24 hours of your order.  

Most deliveries arrive 2 or 5 days.

  

Order tracking says my order was delivered, but it's not here. What do I do?

 

While we eagerly anticipate your joy upon receiving your order, we understand that sometimes unexpected situations can occur during shipping. Occasionally, delays or discrepancies can arise due to various factors beyond our control. Before raising any concerns, we kindly request your patience and cooperation in the following steps:

 

1. 48-72 Hours Wait Period:  Please allow 48 to 72 hours from the time of this email for any possible updates. Occasionally, tracking information may take some time to update accurately. This period also gives time for any miscommunications between our system and the carrier to be resolved.
2. Check with Friends and Family:  Kindly inquire with family members or neighbors to ensure that the package hasn't been received by someone else on your behalf.
3. Speak to Your Mailman:  Reach out to your local mail carrier to confirm if they might have any additional information regarding the delivery attempt.
4. Contact the Local Post Office:  If you're still unable to locate your package, please consider getting in touch with your local post office. They can provide insights into any possible issues that might have arisen during the delivery process.
5. Inspect Your Property:  Take a thorough look around your property, including doorsteps, porches, and any other accessible areas, to make sure the package wasn't placed out of sight.
6. We understand that unexpected circumstances can be frustrating, and we're here to support you every step of the way. Should the situation persist beyond the 72-hour window, please rest assured that we will work closely with the carrier to resolve any non-delivery issues promptly.

 

At Johari West, your satisfaction is our priority, and we will continue to monitor the progress of your delivery until it reaches you safely. In the rare event that the carrier determines the package as lost or undelivered, rest assured that we will initiate the necessary claim process and ensure that you are taken care of.

 

We appreciate your trust and patience during this process. If you have any further questions or concerns, please don't hesitate to contact our dedicated customer support team at johariwest@yahoo.com.